At Philip Threads, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, please read our Returns & Refund Policy carefully.
Eligibility for Returns
- You may request a return or exchange within 7 days of receiving your order.
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Due to hygiene reasons, certain products such as jewelry may not be eligible for return unless faulty or damaged.
How to Initiate a Return
- To start a return, please contact us within 7 days of delivery at [email protected] with your order number and reason for return.
- Our team will provide instructions on how to send the item back.
Return Shipping
- Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
- We recommend using a trackable shipping method to ensure your return reaches us.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days. Since we only accept cash on delivery, refunds will be issued via alternative methods agreed upon at that time.
- Original delivery charges are non-refundable.
Exchanges
- If you want to exchange an item, please follow the return process and place a new order separately.
Damaged or Faulty Items
- If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging.
- We will arrange a replacement or full refund at no extra cost.
Non-Returnable Items
- Items marked as final sale or clearance cannot be returned.
Contact Us
For any questions about returns or refunds, please email us at [email protected].